|
 |
|
|
Frequently Asked Questions
- Can channelSUITE™ modules
be purchased independently?
- Why does channelSUITE™ utilize
a hosted model?
- Is channelSUITE™ an
ASP?
- How secure is channelSUITE™?
- Is channelSUITE™ reliable?
- Who is Purplewire?
- What is the average time
to implement channelSUITE™?
- How does my organization
and our partners receive training and
how much does it cost?
- Where can I purchase channelSUITE™?
- Can I integrate channelSUITE™ with
my current web site and extranet?
- What type of companies
utilize channelSUITE™?
- Partner compliance is
one of the most difficult problems we
face with our partner program, how does
channelSUITE™ help me with this
issue?
- Where can I see a demo
of channelSUITE™?
- I have very unique partner
requirements, can channelSUITE™ accommodate
my needs?
- Why does the sample channelSUITE™ user
interface appear so simple?
- How do I get technical
support for channelSUITE™ should
I have a question?
- What if my channelSUITE™ requirements
change after implementation?
- Can I run channelSUITE™ on
my own servers?
- Are there any unexpected
costs associated with implementing channelSUITE™?
- How do I compare channelSUITE™ monthly
pricing to the cost of a packaged solution
or a custom developed application?
- Will
my partners require special software
to utilize channelSUITE™?
- Q:
Can channelSUITE™ modules be purchased
independently?
A: Yes. channelSUITE™ is comprised of four modules, all of which can
be purchased and used separately, or together as part of an integrated solution.
Back to top
- Q:
Why does channelSUITE™ utilize
a hosted model?
A: With a hosted model, there is a low cost of entry, distributed payment,
no maintenance costs, no technical personnel requirements, and no special hardware,
software, infrastructure, or security requirements. This makes the suite more
affordable for you.
Back to top
- Q:
Is channelSUITE™ an ASP?
A: channelSUITE™ is an ASP (Application Service Provider) in the sense
that it is a hosted solution. However, channelSUITE™ is offered as a
customized solution that utilizes your process, terminology, and graphical
requirements. This eliminates the rigid “cookie cutter” nature
present with most ASP solutions.
Back to top
- Q:
How secure is channelSUITE™ ?
A: Very secure. Your proprietary information, as well as your partners',
is protected by a robust combination of physical, network, and application
security techniques. A security document outlining our security infrastructure
is available upon request.
Back to top
- Q:
Is channelSUITE™ reliable?
A: Absolutely. The channelSUITE™ servers utilize high-availability techniques
including mirrored disks, redundant power supplies, and distributed 24/7 server,
security, and network monitoring.
Back to top
- Q:
Who is Purplewire?
A: Find out more about Purplewire here.
Back to top
- Q:
What is the average time to implement
channelSUITE™ ?
A: On average, customization and integration is about six weeks for a
single module.
Back to top
- Q:
How does my organization and our partners
receive training and how much does it
cost?
A: The initial training session for you and your partners is offered
at no extra charge.
Back to top
- Q:
Where can I purchase channelSUITE™ ?
A: channelSUITE™ can be purchased directly from Purplewire.
Please feel free to call us at 315-234-0079. Our account management staff is available M-F 8:15am - 5pm EST.
Back to top
- Q:
Can I integrate channelSUITE™ with
my current web site and extranet?
A: Yes. channelSUITE™ modules can work together with your current extranet
or web site, and can be graphically consistent with your current layout. Single
sign-on is also available as an option.
Back to top
- Q:
What type of companies utilize channelSUITE™ ?
A: Software and hardware vendors, manufacturers, distributors, and just
about any organization that distributes product through dealers or resellers
will find value in channelSUITE™ modules.
Back to top
- Q:
Partner compliance is one of the most
difficult problems we face with our partner
program, how does channelSUITE™ help
me with this issue?
A: Beyond the easily navigable, “quickly on and quickly off” user
interface, channelSUITE™ modules contain built-in motivational incentives
to encourage your partners to use and complete activities.
Back to top
- Q:
Where can I see a demo of channelSUITE™ ?
A: Signup for one of our online webinars, view the online demo, or contact
us for a personal demonstration.
Back to top
- Q:
I have very unique partner requirements,
can channelSUITE™ accommodate my
needs?
A: Typically, yes. If you have specific requirements that are not addressed
by our modules, additional customization is available.
Back to top
- Q:
Why does the sample channelSUITE™ user
interface appear so simple?
A: We incorporate our simple design and workflow philosophy into all channelSUITE™ solutions
which allows novice computer users to easily navigate our modules. Should you desire a more complex
GUI, we would be happy to work with your design team to accomplish this goal.
Back to top
- Q:
How do I get technical support for channelSUITE™ should
I have a question?
A: If needed, support is available by contacting us at support@channelsuite.com
or by calling 315-234-0079 x345
Back to top
- Q:
What if my channelSUITE™ requirements
change after implementation?
A: Additional customization of modules is always available at a standard
hourly rate.
Back to top
- Q:
Can I run channelSUITE™ on my own
servers?
A: Unfortunately not. channelSUITE™ is a hosted solution for the reasons
listed at the beginning of this FAQ section.
We feel that this format allows greater initial price flexibility,
lower client maintenance cost, and greater overall satisfaction.
Back to top
- Q:
Are there any unexpected costs associated
with implementing channelSUITE™?
A: Unlike purchasing a packaged solution, all of your implementation
services cost is quoted up front and maintenance is incorporated within the
user fees. Additional hardware or technical personnel investment is not required,
initially or as your program grows.
Back to top
- Q:
How do I compare channelSUITE™ monthly
pricing to the cost of a packaged solution
or a custom developed application?
A: channelSUITE has a lower up-front cost relative to custom development
or to most packaged solutions, and you pay ongoing monthly fees based on your
number of actual authorized users. Thus you could reasonably view your purchase
decision as a lease-vs.-buy decision. But when considering “buying” (custom
development or packaged enterprise solution), you should be wary of hidden
costs such as installation fees, hardware and software maintenance, security
planning and monitoring, technical support, personnel training, etc.
Back to top
- Q:
Will my partners require special software
to utilize channelSUITE™ ?
A: No. Access to the internet and a standard
browser is all that is required.
|
