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This FAQ provides some answers to common questions for those who are new to working with
Purplewire and our set of channelSUITE applications.
Background Information:
- Who is Purplewire?
- Is channelSUITE™ an ASP?
- Why does channelSUITE™ utilize a hosted model?
- What type of companies utilize channelSUITE™?
Getting started:
- Where can I see a demo of channelSUITE™?
- Where can I purchase channelSUITE™?
- Can channelSUITE™ modules be purchased independently?
- What is the average time to implement channelSUITE™?
- I have very unique partner requirements, can channelSUITE™ accommodate my needs?
- Can I integrate channelSUITE™ with my current web site and extranet?
- Are there any unexpected costs associated with implementing channelSUITE™?
- How do I compare channelSUITE™ monthly pricing to the cost of a packaged solution or a custom developed application?
Hardware / Software:
- Is channelSUITE™ reliable?
- How secure is channelSUITE™?
- Can I run channelSUITE™ on my own servers?
- Will my partners require special software to utilize channelSUITE™?
Countdown to launch:
- How does my organization and our partners receive training and how much does it cost?
Usability:
- Why does the sample channelSUITE™ user interface appear so simple?
- Partner compliance is one of the most difficult problems we face with our
partner program, how does channelSUITE™ help me with this issue?
Help:
- How do I get technical support for channelSUITE™ should I have a question?
Ongoing Relationship:
- What if my channelSUITE™ requirements change after implementation?
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Q: Who is Purplewire?
A: Find out more about Purplewire here.
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Q: Is channelSUITE™ an ASP?
A: channelSUITE™ is an ASP (Application Service Provider) in the sense
that it is a hosted solution. However, channelSUITE™ is offered as a
customized solution that utilizes your process, terminology, and graphical
requirements. This eliminates the rigid “cookie cutter” nature
present with most ASP solutions.
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Q: Why does channelSUITE™ utilize a hosted model?
A: With a hosted model, there is a low cost of entry, distributed payment,
no maintenance costs, no technical personnel requirements, and no special hardware,
software, infrastructure, or security requirements. This makes the suite more
affordable for you.
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Q: What type of companies utilize channelSUITE™ ?
A: Software and hardware vendors, manufacturers, distributors, and just
about any organization that distributes product through dealers or resellers
will find value in channelSUITE™ modules.
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Q: Where can I see a demo of channelSUITE™ ?
A: Signup for one of our online webinars, view the online demo, or contact
us for a personal demonstration.
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Q: Where can I purchase channelSUITE™ ?
A: channelSUITE™ can be purchased directly from Purplewire.
Please feel free to call us at 315-234-0079. Our account management staff is available M-F 8:15am - 5pm EST.
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Q: Can channelSUITE™ modules be purchased independently?
A: Yes. channelSUITE™ is comprised of three modules, all of which can
be purchased and used separately, or together as part of an integrated solution.
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Q: What is the average time to implement channelSUITE™ ?
A: On average, customization and integration is about six weeks for a
single module.
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Q: I have very unique partner requirements, can channelSUITE™ accommodate my needs?
A: Typically, yes. If you have specific requirements that are not addressed
by our modules, additional customization is available.
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Q: Can I integrate channelSUITE™ with my current web site and extranet?
A: Yes. channelSUITE™ modules can work together with your current extranet
or web site, and can be graphically consistent with your current layout. Single
sign-on is also available as an option.
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Q: Are there any unexpected costs associated with implementing channelSUITE™?
A: Unlike purchasing a packaged solution, all of your implementation
services cost is quoted up front and maintenance is incorporated within the
user fees. Additional hardware or technical personnel investment is not required,
initially or as your program grows.
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Q: How do I compare channelSUITE™ monthly pricing to the cost of a packaged solution
or a custom developed application?
A: channelSUITE has a lower up-front cost relative to custom development
or to most packaged solutions, and you pay ongoing monthly fees based on your
number of actual authorized users. Thus you could reasonably view your purchase
decision as a lease-vs.-buy decision. But when considering “buying” (custom
development or packaged enterprise solution), you should be wary of hidden
costs such as installation fees, hardware and software maintenance, security
planning and monitoring, technical support, personnel training, etc.
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Q: Is channelSUITE™ reliable?
A: Absolutely. The channelSUITE™ servers utilize high-availability techniques
including mirrored disks, redundant power supplies, and distributed 24/7 server,
security, and network monitoring.
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Q: How secure is channelSUITE™ ?
A: Very secure. Your proprietary information, as well as your partners',
is protected by a robust combination of physical, network, and application
security techniques. A security document outlining our security infrastructure
is available upon request.
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Q: Can I run channelSUITE™ on my own servers?
A: Unfortunately not. channelSUITE™ is a hosted solution for the reasons
listed at the beginning of this FAQ section.
We feel that this format allows greater initial price flexibility,
lower client maintenance cost, and greater overall satisfaction.
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Q: Will my partners require special software to utilize channelSUITE™ ?
A: No. Access to the internet and a standard browser is all that is required.
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Q: How does my organization and our partners receive training and how much does it cost?
A: The initial training session for you and your partners is offered
at no extra charge.
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Q: Why does the sample channelSUITE™ user interface appear so simple?
A: We incorporate our simple design and workflow philosophy into all channelSUITE™ solutions
which allows novice computer users to easily navigate our modules. Should you desire a more complex
GUI, we would be happy to work with your design team to accomplish this goal.
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Q: Partner compliance is one of the most difficult problems we face with our partner
program, how does channelSUITE™ help me with this issue?
A: Beyond the easily navigable, “quickly on and quickly off” user
interface, channelSUITE™ modules contain built-in motivational incentives
to encourage your partners to use and complete activities.
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Q: How do I get technical support for channelSUITE™ should I have a question?
A: If needed, support is available by contacting us at support@channelsuite.com
or by calling 315-234-0079 x345
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Q: What if my channelSUITE™ requirements change after implementation?
A: Additional customization of modules is always available at a standard
hourly rate.
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